GENERAL
These Terms and Conditions are component part of the agreement between the company Dignitas d.o.o., Mohovo 12/b, 20235 Dubrovnik(Hereinafter: Dignitas d.o.o.) and the customer (Hereinafter: the Client). Terms and Conditions define the rights and obligations of both parties of the agreement. By any reservation made, both Dignitas d.o.o. and Client immediately agree to be legally bound by this Terms and Conditions. By making a reservation, the Dignitas d.o.o. instantly implies full and unreserved acceptance of these Terms and Conditions on behalf of the persons named in the booking. These Terms and Conditions apply to all reservations made by sending online request, all reservations made via e-mail, all reservations made via telephone, and all those reservations made in Dignitas d.o.o. offices.
BOOKING
Our services can be booked by a person or per group. The Client can book boat services by sending an online request on www.bluemile-dubrovnik.com also by contacting the Dignitas d.o.o. directly via e-mail at info@bluemile-dubrovnik.com. After informing about your choice of the service, date, a number of persons, the Dignitas d.o.o. will reply with confirmation of the boats availability and other necessary details. If the preferred date(s) or boat model is not available, Dignitas d.o.o. will recommend a suitable alternative. The Dignitas d.o.o. is obligated to provide the Client with advice in choosing a suitable service, but the Client is fully responsible for his choice. Once the service and boat model along with the availability of date and payment method are confirmed, Dignitas d.o.o. will send a final confirmation of the reservation in writing containing all the necessary details. The invoice is made exclusively by the Dignitas d.o.o. containing all the necessary and legal items written. Online booking engine linked to Dignitas d.o.o. web site and therefrom generated payment providers are obliged and compliant to all legal terms and regulations stipulated by local laws and legislation.
CHANGES TO RESERVATION AND EXECUTION OF THE CONTRACT
Any change by the Client must be made in writing, by e-mail at info@bluemile-dubrovnik.com, or directly, by a telephone call on tel:+ 385 98 926 9435. If the change is announced in a telephone conversation between the parties, the Dignitas d.o.o. is obligated to confirm the change in writing, via e-mail. Changes in the reservation which made a change in the number of people, the date of the service, or chosen boat model must be made as soon as possible, no later than one day before the date of service in order for the Dignitas d.o.o. to have a fair time to adapt and arrange the reservation according to the change made by the Client. The Dignitas d.o.o. reserves the right to adjust the price according to the change(s) in the reservation. The boat services highly depend on the weather forecast and sea conditions, therefore Dignitas d.o.o. reserves the right to change the date of the departure due to safety reasons. In case of unfavorable weather and/or sea conditions, the Dignitas d.o.o. will organize the service on the next suitable date or will cancel the tour if the new date or boat model does not suit the Client. Dignitas d.o.o. reserves the right to change the route as well as start and/or end point during the service if weather and/or sea conditions come to be unfavorable. The skipper determines in the first instance whether such conditions apply. For such a change, the Client will be informed in a timely manner by the skipper or other Dignitas d.o.o. representative.
RESPONSIBILITY
During the boat renal (tour, transfer, bareboat rental, charter) the skipper is always in charge as safety is paramount. The Client takes all their belongings on board entirely at their own risk. The Dignitas d.o.o. is not responsible for lost, damaged, or stolen luggage, belongings, and other goods during the service. Lost or stolen luggage, belongings, and other goods are to be reported to the relevant police authorities. Children onboard fall under the responsibility of the parent(s). On request, a life jacket can be provided. The gencyis not liable for personal injury or damage of any nature, ageregardless of its cause, prior, during, or as a result of the trip, as each Client individually boards the boat at their own risk.
ARBITRATION
If the participant finds a shortcoming in the implementation of the Agreement, the Dignitas d.o.o. should be notified as soon as possible, so that the Dignitas d.o.o. can find an appropriate solution. If the complaint is not satisfactory dealt with on the spot, it can be submitted within 14 days from the end of the arrangement or activity. If a solution is not found or satisfactory for both parties, and thus possible lawsuits arise, the Client and the gency will aim to settle those lawsuits in the application of this Agreement and if an agreement cannot be reached the issue will become subject to the decision of the Dubrovnik Court jurisdiction, under the authority of the laws of the Republic of Croatia.
COLLECTION DATA AND PROTECTION
Dignitas d.o.o. priority is the Client’s privacy. Dignitas d.o.o. is committed to protecting the Client’s personal information at all times and in all situations. The name, address, and other requested personal information are used only to process reservations. Provided data is available only to authorized officers of the Transfer provider company. Data will never be given, rented, sold, or traded for purposes other than order fulfillment. In accordance with the law of the Republic of Croatia, if the authorities have an appropriate legal warrant for access to the Client’s private data, the Dignitas d.o.o. is obliged to forward the same data. All our business partners and employees are responsible for respecting the principle of privacy protections. Employees and partners commit to discretion and respect for the Client’s privacy and data.